COMPANY STORE POLICIES FAQ.
How can we order a Custom Stencil?
Just contact us by email through our Contact Page and we'd be happy to discuss what you have in mind for your project.
Please have the width of your space <--> and height in inches so we have an idea of the room you will have available.
Unless your custom order is owned by you like a logo or we use your artwork, all finished products shall remain the property of Superior Stencils.
How much does it cost to ship my order?
We do offer FREE Domestic shipping on orders $35.00 or more. Orders that are less than $35.00 will cost $5.50 for Domestic & $19.50 for orders to Canada.
When will my order ship out?
We ship within 5 business days from the time your order is received USPS. We have over 1,500 designs and those designs have varying sizes therefore we DO NOT STOCK STENCILS.
Your order is cut to order upon receipt of your purchase. If you require a RUSH ORDER please contact us prior to ordering for availability. Our orders are filled on a first come first serve basis.
Do you ship outside of the USA?
We do ship to Canada. Please note our shipping rates prior to purchasing. If there are any tax fees you will be responsible for those fees in Canada.
Can I exchange/return my item?
Exchanges & Returns are allowed on some products. You will be responsible for shipping costs to return the stencil back to us and for us to reship your exchanged item back to you.
Your item must be in its original condition and you must request an exchange within 5 Business Days of shipment delivery.
Please include the original receipt and order number with your return. The original shipping costs are not refundable.
PLEASE NO EXCHANGES/RETURNS ARE ACCEPTED ON CUSTOM ORDERS.
Lost or stolen items
Superior Stencils is not responsible for lost or stolen packages or shipping issues once the package leaves our shop.
When your package leaves our shop, the responsibility lies with the shipping carrier. Please watch the tracking information in your shipment email for updates on the location of your order.
The carrier will usually determine if your package can be left in a safe secure place at your delivery address.
If you believe your package may have been lost or stolen, please contact us so we can help you using the CONTACT on the top of our HOME page.